Resources

Leveraging AI in Intelligent Virtual Agents: Verascape’s Key Insights and Strategies

IVR Vs. IVA — Is One Better Than The Other?

Multi-Channel Merchant Reduces Agent-to-Agent Transfers by 40% and Saves More Than $6 Million

Utilizing an IVA to Reduce Agent Talk Time

The Cost of Convenience: Evaluating Intelligent Virtual Agent Pricing Models

Don’t Let Implementing an IVA Intimidate You

National Medical Diagnostics Company Improves Success Rates by 62% and Cost Savings by 76%

Cataloger Reduces Costs by 43% with Self-Service

Five Reasons to Implement a Voice-Enabled Self-Service Option in Your Contact Center