Intelligent Virtual Agent (IVA) as a Service
Verascape’s Intelligent Virtual Agent, or IVA for short, eliminates long wait times, complicated menus, and lack of personalization. It resolves most customer inquiries with conversational AI and automation that engages with your customers naturally and effectively. It’s like having your best agent immediately answer every inquiry, every time. This improves the customer experience, eases the burden on live agents, AND reduces operational costs.
The Verascape Intelligent Virtual Agent has many pretrained self-serviceable intents including the Where, What, When, Why and How questions so your customers don’t ever need to speak to a live agent for these inquiries. Your company’s specific brand messaging will be employed, and the IVA will continuously evolve as it learns your customers’ nuances. In addition to understanding the caller’s intent, the IVA will recognize your customer and their history to determine why they are calling, and how to best handle the engagement. This creates a highly personalized experience that will delight your customers.
Verascape's omnichannel IVA is powered by Artificial Intelligence, Natural Language Processing, and real-time data integration that results in the highest success rates in the industry.
We fit seamlessly between your customer, your contact center platform, and your data sources to provide a world-class customer experience. Verascape’s IVA solutions require no new hardware or software. We easily integrate with your existing contact center infrastructure and technologies.