EXCELLENT CUSTOMER SERVICE
WITH NO WAIT TIME.

we have the highest self-service completion rates in the industry.

CUSTOMER SERVICE SOLUTIONS

Providing customers excellent service when they want it, with no wait time, is one of the most important factors in defining your brand.   We allow your customers to help themselves with highly professional, easy to use voice and/or SMS automated services.

 

customer service solutions

We offer a complete suite of customer service self-service solutions to our customers. Our successful transaction rates lead the industry — in some cases up to 3x more successful than our competitors. Some examples of our portfolio of over 30 customer service solutions:

  • order status

    We quickly identify the customer and find their order information. We present the customer with summary order status and then let them guide us on details they want — all the way to line item detail. Verascape integrates with shippers databases in order to provide callers with the most up-to-date status.

  • backorder inquiries

    Verascape provides the most current backorder information available to customers.

  • return status

    Customers are advised if a returned item has been received and provides status of account credit.

  • MEMBERSHIP / LOYALTY PROGRAM INQUIRIES

    Any membership question can be answered instantly. Membership status, membership expiration date, renewal information and processing, and membership point status.

  • BENEFITS status

    Any benefits question can be answered instantly. Benefits status, renewal date and renewal processing, claims submission, claims status and disposition.

  • PRODUCT INFORMATION

    Verascape delivers real-time financial data, product descriptions, inventory availability and other product attribute questions.

  • COLLATERAL REQUESTS

    Self service for product materials, catalogs, warranty documents, or any other customer requested collateral. Verascape can feed fulfillment systems via batch or real-time feeds.

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