GIVE YOUR CUSTOMERS
THE BEST SERVICE INSTANTLY.

PUT YOUR BEST FOOT FORWARD EVERY TIME.

LIVE DECISION CALL ROUTING

We utilize internal customer data and external data sources to quickly identify and score your customers and prospects so you can more accurately determine the best method of service.

 

LIVE DECISION CALL ROUTING

We use relevant call data from your database and/or National third-party sources in addition to the caller's stated intention for calling for real-time routing decisions.  Our Live Decision Call Routing employs instant scoring by customer status, purchase history, demographics, credit qualifications, and many other data points.

Scoring can be as simple or a complex as necessary for the circumstance.  You can score on dozens of different variables.  Live Decisions Call Routing scores map to your business rules:

  • • The best customers to your best available agents.
  • • Agents are prompted ahead of call in appropriate credit offers and payment plans.
  • • Agents are prompted to present "best chance" offers, up-sells and cross-sells.
  • • Real-time decisioning engages agents during call center peak periods so valuable call agent time is optimized.

  • lead capture and queue prioritization

    In marketing, we know all leads are not equal. In digital or real-time media marketing, the techniques for the qualifying the next prospect is expensive and creates an opportunity cost... time consumed with a poor prospect is time not spent with a qualified one.

    Identifying and serving the best prospects — especially during peak response periods — can mean the difference between profit and loss. We perform real-time scoring and segmenting beased on criteria you set. The best prospects are put through first and a prioritized for the best service.

  • OPTIMIZED SELLING

    Every customer interaction has the potential to be a revenue opportunity. Agent/customer communication time is precious and irrelevant up-sells or cross-sells are lost opportunity. Scoring customers with our Live Decision Scoring solu)ons before they engage with your agents will optimize the brief interaction time available. Think revenue-per-minute and you’ll appreciate the benefits of our Live Decision Scoring.

  • REAL-TIME CREDIT SCORING

    Just imagine having the visibility to know when to offer a house credit application or when to extend payment terms with a very high degree of confidence….before you actually interact with the customer. Our Live Decision solution can score callers on their credit profile instantly and enable you to assess the probability of a good or bad risk offer. We use a highly predictive, proprietary scoring model that will reduce your credit application failures and reduce your bad debt exposure.